Warranty Policy

1.The warranty is guaranteed for 2 months since the 7th day after shippment(the shipping date is checked by logistic record).

Please contact twomotor@outlook.com  to process the after-sale service. You can return it to us for free repair or replacement when we get it and analyzed it as a manufacturing failure. We’ll bear the return back to you shipping cost only. If the replacement or repair is not possible for you, a discount can be provided for the new replacement ( excludes the shipping cost).

2.The following conditions are not covered by the above warranty:

  • Cannot provide purchase channel source proof
  • Mechanical damage to product
  • (For non-waterproof products) there is water inflow
  • Abnormal applications beyond the product specifications

3. Others

  • The motors are 100% tested and shipped as a good product before shipment. Any uncertain connections, please contact us before your installation.

  • No term warranty, in no case shall TWOMOTOR'S liability be greater than the actual purchase price of the product.

  • On the shipping way product orders cannot be canceled unless the extra shipping cost is agreed to be charged.

  • We’re willful to provide repair service for reasonable charge if your product is out of warranty, while the service excludes both side’s shipping cost.